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Customer Reviews and Testimonials | StoreSmart Self Storage

Canmore location is so very professional, nice, approachable.

  • Overall Rating (5.0)
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Excellent customer service. Great Staff!!!

  • Overall Rating (5.0)
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I rented a storage unit and mailbox while waiting for our house to be built. Staff were very friendly and knowledgeable with regards to our needs. Unit was spotless when I received it and during the winter months and spring there were no leaks. Property was always maintained with easy access to storage unit. I highly recommend Storesmart and would use them again. Top notch business and staff.

  • Overall Rating (5.0)
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Everything was soo easy. Would use again.

  • Overall Rating (5.0)
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4.8 Stars

  • Overall Rating (4.8)
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Just what we needed and an excellent facility and good service.

  • Overall Rating (5.0)
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Good facility, met our needs for the short time we rented the unit.

  • Overall Rating (5.0)
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Super, great service I would recommend them to anyone and should I need service again I would not hesitate to contact them again thanks.

  • Overall Rating (5.0)
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Great rates. Easy to deal with.

  • Overall Rating (5.0)
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Great service, easy access, and Dawn was very helpful! Would definitely use them again!

  • Overall Rating (4.9)
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Nice, easy and convenient

  • Overall Rating (5.0)
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Both in-person and over the phone, the StoreSmart staff were exceptionally helpful and friendly. The facility was clean and safe, and I always felt that my items were secure. I will definitely come back the next time I need storage!

  • Overall Rating (5.0)
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John was very friendly and helpful. When I signed up I was not told that there was a time limit on reservations. Fortunately John was able to find a unit when needed. Also I was told that 1 month was half price only to find that the policy had changed. I appreciate the refund for the half month unused

  • Overall Rating (4.3)
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Five Stars !!

  • Overall Rating (5.0)
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This was a 5 star experience from start to finish. Dawn and Tony made it so easy - I would have moved in but they said no ;-)). The facility was clean and well managed and the staff are awesome!

  • Overall Rating (5.0)
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Loved the pay for one month get an additional one free. This allowed us ample time to move into the home we recently purchased. Appreciated being able to access our unit any time we wanted. Will book this unit again if the need ever rises.

  • Overall Rating (4.9)
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They were very helpful and the process of moving in and out went very smoothly. I would highly recommend this facility.

  • Overall Rating (4.6)
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I can't thank the staff at Store Smart enough for being so helpful with my storage needs. Being from out of province it was nice to know I could just send an email to you and you would get back to me right away. Anything that I asked you to do was never a problem (such as leaving a key to the unit for staff to give to the driver of the moving company) to closing out the account once the items were picked up and left your facility everyone has been nothing short of amazing! Thanks again and if I ever am in need of storage I would certainly chose your company again or recommend you to others!

  • Overall Rating (5.0)
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When I put my belongings in storage I neglected to bring my own lock. So they gave me one of theirs to use which I don't think was meant to be left there for the whole duration of my stay. However, that's how it turned out. So, thank you guys for your patience.!! Very appreciated.

  • Overall Rating (5.0)
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A wonderful company - professional, delivers on service and promises! Clean, organized, and well run. Customer service is important to them and it was obvious in all that they did to help me.

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If I have to I will use this storage facility again. Clean and very kind staff.

  • Overall Rating (5.0)
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I found the site extremely clean, easy to access and the manager excellent.

  • Overall Rating (5.0)
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Great company & staff. Very clean & well taken care of spaces. Would definitely recommend!

  • Overall Rating (5.0)
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Great facility, well maintained and secure. Thanks for a great local option for 11+ years!

  • Overall Rating (4.8)
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5 Stars

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5 Stars

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Overall great experience. John, the manager, was of great help and very friendly. Facility was always clean and we had little problems getting carts when we were there. Thanks for making our moving and storage time a good experience....

  • Overall Rating (4.9)
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StoreSmart is a well run and effective storage solution. I used StoreSmart in preparation for a move to Red Deer as part of staging our house. It was a very effective way for us to de-clutter in preparation for the sale of our house and store some of our goods in preparation for the move.

  • Overall Rating (5.0)
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4.8 Stars

  • Overall Rating (4.8)
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The staff are very professional and down to earth . I appreciated their great sense of humor while dealing with the stress of moving and the days ordeals. The facilities are immaculately kept and security is top notch, never did I worry about my belongings once locked away. I stored my belonging for over a year and when I returned I was surprised to find no dust on my boxes and everything just the way I left it. A well run business I wish I owned it.

  • Overall Rating (5.0)
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Rental equipment was clean and mechanically sound. Staff was excellent to work and storage facility was clean and very accessible. Based on my recent experience, I would have no hesitation in recommending using this company for all your moving needs. Thx

  • Overall Rating (4.5)
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5 Stars

  • Overall Rating (5.0)
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Big Thumbs Up!!! :) Extremely convenient location. Very well kept , with amazing staff and great rates. Best in Red Deer by far.

  • Overall Rating (4.9)
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Great job - thanks guys! My organisation needed a facility to park a school bus overnight and at weekends. StoreSmart Self Storage were the perfect choice. At all times they were professional, helpful and very quick to respond to any enquiry. I would unreservedly recommend them to anyone needing a storage solution.

  • Overall Rating (4.8)
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4.9 Stars

  • Overall Rating (4.9)
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Friendliest staff. Security on the units is A+. Had our contents there 1 yr with no issues. Would definitely recommend !!!!!

  • Overall Rating (5.0)
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Dawn is always friendly and professional. The site is very clean.

  • Overall Rating (5.0)
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Excellent service. We stored our house furniture for 7 months with no problems

  • Overall Rating (4.9)
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The Canmore StoreSmart facility is clean, secure and easy to access right off the TCH. Prices are reasonable for the region and staff are very knowledgable and quick to help. Highly recommended.

  • Overall Rating (5.0)
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I recently rented a smaller storage unit at the north Edmonton location of Storesmart. I was very happy with my rental experience. The price was very competitive, and the sign-up was easy. Customer service was top notch the whole time. The unit was easy to access and felt safe and secure all the time. I would highly recommend renting with Storesmart.

  • Overall Rating (5.0)
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A great job done. Thank you making it so easy to do business with you.

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4.5 Stars

  • Overall Rating (4.5)
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Never an issue. Always helpful and friendly and the units are great. This wasn't the first time nor will it be last time we use this storage.

  • Overall Rating (5.0)
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Staff were fantastic! Dawn was always super helpful whenever I needed and she was always friendly, professional and on point Best experience with storage lockers I've had. Great facility, great staff, excellent prices.

  • Overall Rating (5.0)
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Awesome service. Very secure and clean.

  • Overall Rating (5.0)
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Staff was very professional at all time Excellent service Highly recomend

  • Overall Rating (5.0)
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Thanks John for making our experience with renting a storage unit as well as a U Haul truck such an easy one. You were very helpful and accommodating & we appreciate all you did. The storage facility is well taken care of & clean.

  • Overall Rating (5.0)
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I have rented a storage unit twice from StoreSmart Self-Storage in Canmore and I have to say that they are amazing to deal with. Everyone we spoke with was friendly and knowledgeable. We also rented a U-Haul van this past weekend and again the service was amazing. So whatever your needs - rent a storage unit or rent a U-Haul I would stop in and speak with anyone of the staff members as they are all amazing.

  • Overall Rating (5.0)
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Dawn is supremely customer focused, a joy to work with, pleasant and friendly at all times and super helpful.

  • Overall Rating (5.0)
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I really appreciated the courtesy and the willingness of staff to help me with my storage issues and even accommodated a change I needed which resulted in me renting for an additional 7 months. Staff were great and the facility is excellent.. very clean, secure and very accessible.

  • Overall Rating (5.0)
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awesome place thanks for everything!

  • Overall Rating (5.0)
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Always clean, always secure, always friendly. Have already refered others here, still have 2 units of my own.

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5 stars

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Great staff and excellent facility. I highly recommend.

  • Overall Rating (5.0)
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I always got in and out easily, whenever i wanted. My stuff was always safe.

  • Overall Rating (5.0)
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Facility always clean and staff are friendly !

  • Overall Rating (4.8)
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I can't say enough good things about John and his team. If you want a very clean and very secure place to store your goods as well as a friendly, helpful, professional staff to assist you, then I highly recommend StoreSmart Cochrane.

  • Overall Rating (5.0)
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5 out of 5 all around. Naimo was great to deal with, always very friendly, helpful and accommodating. Nice clean facility with a convenient location. Highly Recommended

  • Overall Rating (5.0)
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Our experience with StoreSmart Self Storage was fantastic. Jim English was so friendly and helpful to us and treated us absolutely awesome. They are so accommodating and fair in their dealings with the public. We would not go anywhere else for storage needs.You can't go wrong renting with StoreSmart !!!

  • Overall Rating (5.0)
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5-star

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Would highly recommend StoreSmart Storage . Clean, easy access,facility. Staff friendly and helpful. Rental vans available. Moving boxes ect available for purchase also. Everything you need at one place! Five Stars*****Rented storage locker, moving van for the day for a very easy move to our storage locker. We move soon and are using the moving company the Smart Storage recommended. Many thanks for a very positive rental storage experience.

  • Overall Rating (5.0)
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5 out of 5 stars!

  • Overall Rating (5.0)
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Everyone that I encountered was very friendly and helpful. The lockers are clean and the price was reasonable.

  • Overall Rating (5.0)
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I would recommend store smart to anyone. Competitive pricing and clean units.

  • Overall Rating (4.5)
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I want to thank the wonderful people at storesmart .U r all the best .U were a blessing to me in my hour of need .So on behalf of my kids and myself thank you .

  • Overall Rating (5.0)
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5 stars

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In my business and personal life I have dealt with several storage companies in and around Calgary. Your company hands down is the the best of all of them. Storesmart Cochrane met or exceeded everything I would expect of a storage facility. John and staff were exceedingly professional and an absolute pleasure to deal with. Money well spent.

  • Overall Rating (5.0)
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5 star!

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Great staff! Very helpful and easy to do business with. StoreSmart understood how stressful moving can be and we're able to work with me and my needs in a stress free way. Made the whole experience a pleasure.

  • Overall Rating (5.0)
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4.5 out of 5

  • Overall Rating (4.5)
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I would highly recommend StoreSmart. From sign up to check out, everything went extremely smooth. Professional service all the way. Thanks John.

  • Overall Rating (5.0)
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We used StoreSmart for about a year. The facility is great, our locker was protected from the elements. We were able to access our locker whenever we wanted. John and his staff are awesome, they are always eager to help. A1+++ Positive Rating!

  • Overall Rating (5.0)
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The facility was always very clean. It was secure and well lit.

  • Overall Rating (5.0)
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Good service and good location in Sherwood Park. U-haul location is an added bonus.

  • Overall Rating (4.6)
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Helpful staff, competitive pricing and easy access to the storage room.

  • Overall Rating (5.0)
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This company is the best for service that I have seen in a long time. They were very helpful and supportive. They were able to provide the exact space that i needed. I would highly recommend this company.

  • Overall Rating (4.8)
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Highly recommend this storage facility. It is easy to access, clean and bright. Easy to move into and out. Staff is always pleasant and accessible.

  • Overall Rating (4.4)
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Staff was very helpful and always available whenever I had questions. The storage was very clean and easily accessible. I would definitely rent a space with StoreSmart Self Storage again! Thanks team :)

  • Overall Rating (5.0)
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We could not ask for anything better ,clean facilities, friendly accommodating staff nice facilities. I would recommend it to every one .

  • Overall Rating (5.0)
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Dawn was outstanding and helpful. She also helped setting up my Uhaul rental.

  • Overall Rating (4.9)
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Very friendly, Reasonable price, Convenient.

  • Overall Rating (4.0)
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Very friendly and helpful staff. Storage locker was clean.

  • Overall Rating (5.0)
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I love the round-the-clock access, as I was essentially using the storage unit as my garage while between apartments. I was able to come and go when needed. It made life easier.

  • Overall Rating (4.5)
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4 stars

  • Overall Rating (4.0)
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Friendly, efficient and accommodating. The staff are great and very helpful. Lot was alwa

  • Overall Rating (4.9)
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My Mother had a 6 week transition between houses when she decided to move this fall She is 84 years old and wanted to handle her move herself. She went to Self-Storage in Cochrane and the staff assisted her in everyway to her satisfaction. With boxes and a heated storage locker as well as friendly advice. Her move was a complete success. Thank you Self-Storage. Sincerely, Garney Baker

  • Overall Rating (5.0)
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Staff excellent, friendly . Didn't have size of unit I required, offered a larger unit at same price. Quick registration and termination. I was not able to give proper notice of termination, this did not cause any issue. JH

  • Overall Rating (4.8)
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I found John and the staff at Store Smart in Cochrane to be very helpfull and polite. They went out of their way to accomodate and I was extremely happy with the entire experience. Thanks boys.

  • Overall Rating (5.0)
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There was always easy access to our unit. We could get into our unit day & night, seven days a week. The hallways & storage unit was well lit. There were trolleys available when we needed to move heavy loads. The parking lot was kept clear with lots of space to park. Staff was always very helpful. We liked that we could purchase packing supplies directly on site, as well.

  • Overall Rating (5.0)
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Store smart is a great storage facility!

  • Overall Rating (5.0)
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Excellent personal people, treated so nice. Great place

  • Overall Rating (5.0)
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Excellent staff & top rate service. Staff was very helpful & ensured all my storage needs were met in a timely manner. Fast & efficient service, highly recommended this location to all that require a storage service

  • Overall Rating (5.0)
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Liked location convenience, easy entry and availability of carts for moving stuff.

  • Overall Rating (5.0)
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The staff and facility at SmartStore were just great! I never had to worry about the security of my locker and the buildings were super clean. Having access to trolleys made moving in and out very easy. I would definitely use them again.

  • Overall Rating (5.0)
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I enjoyed a very pleasant experience during my requirement for using these storage facilities. while I only needed one of the smaller storage units, encountered no issues and staff were very accommodating in meeting my needs.

  • Overall Rating (4.8)
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4.8/5.0

  • Overall Rating (4.8)
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The gentleman were very accommodating for storage and renting transportation. they did very well with multiple customers that were there in person and on the phone. The email reminders were handy. the facility is very clean!

  • Overall Rating (5.0)
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Friendly staff, easy access, clean

  • Overall Rating (5.0)
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The staff were always kind, even when I forgot my password more than once. The place is clean and easy to access. I especially appreciated being able to vacate at any time and be reimbursed the balance of the month I did not use. An excellent selection of moving materials, too! Thank you

  • Overall Rating (5.0)
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5 stars

  • Overall Rating (5.0)
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4.8/5

  • Overall Rating (4.8)
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Great location. Close to all amenities. Great service.

  • Overall Rating (5.0)
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Been a customer on and off for 7 years, always feel safe, always clean, easily accessible, with U-Haul to boot. I'll be back!

  • Overall Rating (4.9)
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4.8-star rating.

  • Overall Rating (4.8)
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The staff were always friendly and professional to deal with. Access to the facility met all my expectations. If the need arises in the future, I'd go back in a heart beat.

  • Overall Rating (5.0)
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They were very helpful and They helped to make it the most cost effective experience. I would go back and recommend them to anyone. Thank you to the staff!! Well done!

  • Overall Rating (5.0)
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Great staff helped through some tuff times with the fire in fort Mac .Monica is the greatest !! I think anyone looking for a storage unit near or far should take a look here in redeer . greatest staff ever .Monica ur the greatest !!thank u !!

  • Overall Rating (4.8)
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Exceptional!

  • Overall Rating (5.0)
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Really helped me when I needed a place on short notice, very friendly and professional

  • Overall Rating (5.0)
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5 stars!

  • Overall Rating (5.0)
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great storage facility, clean and safe helpful and prompt if any issues came up

  • Overall Rating (5.0)
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Good Service.

  • Overall Rating (4.5)
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Very friendly and helpful staff. Would not hesitate to recommend this facility.

  • Overall Rating (5.0)
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Very friendly and accommodating staff, a very secure facility. Highly recommend. Have Used this facility for years, top Notch Staff, polite and helpfull . clean, organized and safe facility. Thanks guys! Bob B

  • Overall Rating (4.8)
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Had great service at both your Red Deer and Edmonton facilities. The team at store smart were amazing to deal with and the facilities were exceptionally clean and well maintained. Would definitely recommend them to anyone needing storage services.

  • Overall Rating (4.6)
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Jeff , after we sold our Canmore condo ( due to old age) we put some stuff in your storage facility until we had a chance to pick it up . As it happened we did not get to pick it up for a couple of years and finally asked Bow Valley Moving to ship it to us. The stuff arrived today and after two years in your storage facility, everything was in perfect condition. Thank you to you and your people for all your help.

  • Overall Rating (5.0)
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Awesome people to deal with, great location, super easy access to unit and trolley units available to move things in and out. Clean and well lit. Highly recommend this storage facility.

  • Overall Rating (5.0)
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I was so impressed with StoreSmart, the facility was clean. The people were so easy to deal with. It was one of the best experiences I have had in the service industry.

  • Overall Rating (5.0)
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The staff was very pleasant and professional. Not knowing any about storage, they taught me how! Good job guys! Keep up the good work! Evacuting fromFort McMurray wild fire, you made our lives easier!!

  • Overall Rating (5.0)
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Super staff. Very helpful, Jeff was great.

  • Overall Rating (5.0)
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A very coordinated and cheerful atmosphere. I would highly recommend this storage facility to all new clients.

  • Overall Rating (4.9)
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I will definitely recommend this place to others.

  • Overall Rating (4.8)
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Naimo, and the other staff, are super friendly and great to do business with. I've used this facility twice and have recommended it to friends and on a Facebook site...

  • Overall Rating (5.0)
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Sharon helped me and was very polite and professional! I got evacuated from Fort Mac and she did her everything to help me out and it was very much appreciated! If I ever needed a storage unit again I would deffantly be coming back ! Thanks so much appreciate everything you helped me with!!!

  • Overall Rating (5.0)
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I would recommend this location to anyone, I will definitely be telling friends and family about my positive experience

  • Overall Rating (5.0)
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The staff were friendly. They waited for us even after office hours to make sure that we got in upon arrival after a long drive from BC.

  • Overall Rating (5.0)
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5 stars.

  • Overall Rating (5.0)
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5 out of 5.

  • Overall Rating (5.0)
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5 stars!

  • Overall Rating (5.0)
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5.0 stars

  • Overall Rating (5.0)
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Everyone was wonderful, stress free and very accommodating to my needs. I will certainly use your storage again. Thank you.

  • Overall Rating (5.0)
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5.0 star review

  • Overall Rating (5.0)
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Highly recommend StoreSmart..Had my furnishings there for 3 years..Any questions I had were answered quickly. Never ever had a problem.

  • Overall Rating (4.8)
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I have used many storage facilities and this was hands down the best!

  • Overall Rating (5.0)
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Staff are very friendly and helpful.

  • Overall Rating (4.9)
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I had nothing but great service from friendly staff. I would highly recommend this place!

  • Overall Rating (5.0)
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5.0 star rating.

  • Overall Rating (5.0)
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Very,very satisfied with the service I received in the 3 years I had my storage unit.

  • Overall Rating (4.6)
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Jeff and Randy were both warm and welcoming upon arrival. Very thorough on explaining the contract and rules of Store Smart. The building is always clean and tidy. Jeff even helped move my items to storage! If I ever need a storage unit again in Canmore, I will definitely look for Jeff and Randy at Store Smart.

  • Overall Rating (5.0)
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Everyone I dealt with was most helpful and professional.The person I had dealt with saved me time and money by giving me many ideas unsolicited.

  • Overall Rating (5.0)
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I would give a 5 in all sections but I found the prices to be too high. Insurance was added on top of the already high prices.

  • Overall Rating (4.3)
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We used Store Smart for nearly 4 years to store our son's furniture from his time at university. The facility was heated and always clean as well we have been very impressed with the staff and the timely responses we received to any questions. If we needed storage again we would definitely contact StoreSmart first!

  • Overall Rating (4.8)
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Found it very expensive. No extras like water cooler for drinks, etc.

  • Overall Rating (2.5)
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Excellent, friendly service and great storage facility. Easy access for even the big tractor-trailer unit that brought our stuff to the facility. Would definitely use it again.

  • Overall Rating (4.5)
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Very clean, secure units.

  • Overall Rating (4.8)
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Very clean and secure location with friendly staff. Very accommodating and easy to access as well.

  • Overall Rating (4.4)
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I would highly recommend.

  • Overall Rating (5.0)
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We have used StoreSmart in Canmore for many years now and are very satisfied. We have had to change unit sizes a couple of times over the last year and the staff have been quick to respond and very helpful in identifying the best available unit to fit our needs. Thanks for providing this absolutely essential local service - great work!

  • Overall Rating (4.4)
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Everyone was friendly, patient and helpful. Sorry, I don't recall the fellow's name who helped me retrieve my keys when they fell and got wedged under my seat - he was great. :) I would like to applaud Monica for the kind, personal and sincere tone of all email correspondence. It's nice to feel that one's patronage is truly appreciated. Thanks so much for the great customer service!

  • Overall Rating (5.0)
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The facilities are modern and clean. The staff was professional, professional and amiable. They were always pleasant, welcoming and ready to help or answer any questions. I recommend Storage Smart.

  • Overall Rating (4.8)
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I rented a storage unit in Canmore for a year. The second time I have used their facility. It is a clean, secure well run operation.

  • Overall Rating (5.0)
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We needed interim storage space during a move to another town. As it was a very busy and stressful time, I really appreciated the quick response and set up by the staff of our storage unit. In less than a half an hour, I had access to the perfect sized unit. Questions submitted by email were answered immediately. The premises were clean and modern and secure and fully accessible according to my schedule. I highly recommend this company.

  • Overall Rating (5.0)
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Our experience at Store Smart in Cochrane has been excellent from the office staff, the online experience and the availability of packing supplies on site for purchase. I was SUPER excited to find out we could also rent a U-Haul there too!! The office hours are perfect and the after hours access simple to use. The place is clean and well kept. It was great dealing there during a stressful time. NO extra stress. THANK YOU!!

  • Overall Rating (4.9)
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We have used storage places for 20+ years for both personal and business needs and are really impressed with the level of service and amenities at your facility. Thanks too for helping us with the U-Haul arrangements and making everything worry free. Staff, access hours and security are great!

  • Overall Rating (5.0)
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Have had no issues with staff or storage unit.

  • Overall Rating (5.0)
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  • Canmore

    • 110 Bow Meadows Cres.
      Canmore, AB
      T1W 2W9
    • Phone:
      (403) 621-1302
      U-Haul:
      (403) 812-0532
      Fax:
      (403) 609-2041
    • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Cochrane

    • 22 Griffin Industrial Pt.
      Cochrane, AB
      T4C 0A2
    • Self-Storage:
      (587) 317-5505
      U-Haul:
      (403) 851-0924
      Fax:
      (403) 851-1893
    • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Edmonton

    • 13432 143 Street NW
      Edmonton, AB
      T5L 5A9
    • Self-Storage:
      (587) 400-6766
      U-Haul:
      (780) 454-3622
      Fax:
      (780) 482-2772
    • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Red Deer

    • 29 McKenzie Crescent
      Red Deer County, AB
      T4S 2H4
    • Self-Storage:
      (587) 802-0270
      U-Haul:
      (403) 340-1309
      Fax:
      (403) 343-7512
    • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Sherwood Park

    • 61 Broadway Boulevard
      Sherwood Park, AB
      T8H 2C1
    • Self-Storage:
      (587) 805-0568
      U-Haul:
      (587) 745-0367
      Fax:
      (780) 416-1258
    • This email address is being protected from spambots. You need JavaScript enabled to view it.